Something not working? Reach us the fastest way for the situation.
Urgent — service affecting
Call +1-305.668.5801. Phone is the fastest route for outages and anything stopping people working. Support is available nights and holidays.
Non-urgent
Email [email protected] with as much detail as you can give us — what you were doing, what happened, any error text, and when it started. That detail is usually the difference between one reply and five.
Submit a support request
Choose Support as the purpose and we will route it to the right person. For anything service-affecting, call +1-305.668.5801 — phone is faster than any form.
Self-service
Many issues can be handled directly from the client portals — releasing quarantined mail, resetting voicemail, checking invoices and managing DNS.
