Your customers text your business number. If nobody sees those messages, you are losing business you never knew you had.
RunCentral text-enables your existing business numbers and brings SMS, MMS, RCS and WhatsApp directly into Microsoft Teams and Cisco Webex — the applications your team already has open all day. No extra app to learn, no personal cell phones carrying company conversations.
Every channel, one thread
A conversation should not fragment because the channel changed. Messages move between SMS, MMS, RCS and WhatsApp while staying in a single thread, so your team reads one history instead of stitching together four.
- SMS — standard text, from the business number customers already have
- MMS — images, PDFs, video and audio, in both directions
- RCS — richer branded messaging where the handset supports it, with automatic fallback where it does not
- WhatsApp Business — reach customers on the app they actually use, especially internationally
Built for teams, not individuals
- Shared inboxes — support, sales or billing all work the same queue, with no message stranded on one person’s device
- Shared numbers — several people cover one business number without stepping on each other
- Directory sync — contacts stay in step with Outlook, Active Directory and SharePoint
- Real-time translation — converse across 100+ languages
- Scheduled sending — line messages up now, deliver them when they will actually be read
- Mobile continuity — start a thread at a desk, finish it on a phone
Archiving and retention
Business messaging is business record. Conversations are archived and retained to support GDPR and CCPA obligations — which is precisely what you cannot get when staff text customers from personal phones.
Registered, compliant, and actually delivered
Business text messaging in the US is not simply a matter of switching it on. Traffic sent over standard 10-digit numbers must be registered, and unregistered traffic gets filtered or blocked outright. We handle brand and campaign registration for you — see 10DLC, TCR and STIR/SHAKEN compliance.
Talk to us
Tell us which numbers you want text-enabled and which teams should answer them. We will handle registration and have messaging live in Teams or Webex.
